Refund Policy

Our return policy is 30 days from the order date. If 30 days have gone by since your purchase, the restocking fee is 15% of the total. If it is over 45 days since you placed your order, we do not accept returns.

Non Returnable Items

Software and Downloadable Products

Plastic Pellets, Colorant, Pigments

Terracycle Recycling Boxes

Used Nozzles

Returnable Items

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A refund will be sent once the item has been returned and entered into our system.


All international orders returning product with RMA will be responsible for shipping costs. Only when the item is covered under warranty will you receive a refund for shipping charges.


NOTE - Several types of goods are exempt from being returned, including products that are hazardous materials, or flammable liquids or gases.

 

To complete your return, we require a receipt or proof of purchase. 

 

Partial Refunds

There are certain situations where only partial refunds are granted. Any item not in its original condition or is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

 

Late or missing refunds
If you haven’t received a refund yet, please contact your credit card company. Even though we process refunds quickly, it may take some time before your credit card company posts it to your account. If you’ve done all of this and you still have not received your refund, please contact us at contact@massivedimension.com.

If a return is damaged while shipped in the original box, we will work with you and the shipping carrier to file a claim. If you return items in other packaging, you take full responsibility for working with the shipping carrier.

* You may not cancel your RMA past the shipment date! If for some reason you cancel the RMA you will be held responsible for all shipping charges*

 

Return Shipping Address

MAIL YOUR PRODUCT TO: 

Massive Dimension
81 Parker Road, Suite 1

Barre, VT 05641

* Please ensure that the RMA# is clearly visible on the packaging