At MASSIVE DIMENSION, we make innovative, high-quality products for the large format Additive Manufacturing Printing Market. We warranty our assembled systems to be free from defects in material and workmanship existing at the time of manufacture for a period of one year from the date of initial purchase (sales receipt is required for proof of purchase).
If such a defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you.
This limited warranty does not cover claims resulting from misuse, failure to follow the instructions on installation, maintenance and use, abuse, alteration, involvement in an accident, and normal wear and tear.
Along with Limited warranty, we would like to make it known that if a product is shipped in our box, and if damaged during shipment, we will work with the shipping carrier to file a claim on behalf of the customer. If the product is shipped in a box other than ours (original packaging) and there is damage to the unit, the customer will be held responsible.
All international orders returning a product with RMA will be responsible for shipping costs. Only when an item is covered under warranty will we pay for return shipping. This means any international customer will have to pay for the product to be shipped to us for repair.
THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO ANY EXPRESS WARRANTY OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS EXPRESSLY LIMITED TO THIS LIMITED WARRANTY PERIOD.
Some states do not allow limitations on how long an implied warranty lasts; therefore, the above limitations and exclusions may not apply to you.
THE CUSTOMER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY OR OF ANY OTHER OBLIGATION ARISING BY OPERATION OF LAW OR OTHERWISE SHALL BE LIMITED AS SPECIFIED HEREIN TO REPAIR OR REPLACEMENT, AT OUR SOLE OPTION. IN ANY EVENT, RESPONSIBILITY FOR SPECIAL, INCIDENTAL AND CONSEQUENTIAL DAMAGES IS EXPRESSLY EXCLUDED.
Some states do not allow an exclusion or limitation of special, incidental or consequential damages, therefore, that limitation or exclusion may not apply to you.This limited warranty gives you specific legal rights, and you may have other rights that vary from state to state or province to province.
For warranty service or replacement part information:
* Some replacement parts may be available for purchase after this limited warranty expires at MassiveDimension.com